Replacement-only B2B assurance with 24-hour response, factory QC, and dedicated OEM project support.
Every product undergoes multiple quality checks throughout the manufacturing process. Our advanced Quality Control (QC) department conducts appearance, functionality and durability inspections. Only qualified lights are shipped.
Our solar lights strictly comply with international standards such as CE and ROHS to ensure safety, durability, and performance.
Modern production lines and expert teams guarantee that each shipment delivers innovative, cost-effective solutions you can count on.
Recognizing the needs of global B2B buyers, Glowyard adopts a "replacement only, no repair" after-sales policy due to the lack of local repair centers overseas. For any verified product defect or damage, we offer full replacement or direct compensation to safeguard your business interests.
Some after-sales issues are caused by expectation mismatch rather than product defects, especially when RGB modes, cool white brightness or warm white ambiance are not clearly explained. Our solar light color selection guide helps buyers reduce these risks before ordering.
B2B Shipments
If you receive goods that are defective, damaged, or inconsistent with your order, contact us within 7 days of receipt, providing photos, labels, and order info.
Rapid Resolution
Our service team responds within 24 hours. After confirmation, we quickly provide replacements or compensation according to actual loss.
No On-site Repair
We do not offer repairs or local parts replacement. All after-sales issues within scope are handled by whole unit replacement, or the supply of new parts as needed.
For unique OEM/ODM orders, we assign a dedicated project manager and expert engineers for full-cycle support—design, production, QC, and all after-sales matters. Our flexible, confidential service boosts your market competitiveness.
Email info@glowyard.com within 7 days with company/order info and issue details.
Attach clear photos, batch labels, or short videos as supporting evidence.
Our team will assess and provide a solution (replacement or compensation) within 24 hours.
“As a company focused on high quality and cost-efficiency, Glowyard Lighting's solar garden lights perfectly meet our needs. Their innovative design and professional service give us a competitive edge in the market.”
Mark Shenng
Procurement Officer, Germany
A: Contact us with details and evidence within 7 days. We'll promptly arrange replacement or compensation.
A: Within 24 hours.
A: Yes, technical manuals and support are available on request.
For further questions, please email info@glowyard.com.
Touch With Us
You are more than welcomed to leave your contact info and we will be in touch shortly.
