Frequently Asked Questions
Practical answers about using the GlowYard catalog and submitting inquiries.
Quick answer
GlowYard is not a retail storefront. Buyers select products into an Inquiry List and submit a quote request. For process details, see the Importing from China guide.
Frequently Asked Questions
Can I buy products directly on this website?
No. GlowYard is a B2B catalog and inquiry system. There is no online checkout or payment. Use Add to Inquiry and Request Quote to start a commercial discussion.
What is the Inquiry List?
The Inquiry List stores the models you selected, with quantity and Standard or Custom configuration. It persists in your browser so you can continue browsing before submitting one multi-product inquiry.
How do I request a quote?
Add products to your Inquiry List, review the list, answer the import-experience question, complete the contact form, and submit. Our team follows up using the details you provide.
Can I order samples?
Sample requests are handled through inquiry. Note which models you need as samples in your message or assistance options. Availability and cost depend on the SKU.
Do you support OEM / ODM?
Yes. Many models support customization such as logo, packaging, and color. Select Custom on the product configuration and see the Customization page for an overview.
I have never imported from China. Can I still inquire?
Yes. Choose the first-time importer option during the inquiry flow. You will see a practical guide covering confirmation, payment, production, QC, shipping, and documents.
Where do I find MOQ and lead time?
When available, MOQ and lead time appear in the product's catalog details. If a field is missing, ask in your inquiry — do not assume a universal number.
Still need help? Contact us or open your Inquiry List.